Customer-Supplied & AI-Generated Artwork Policy

Emerald Promo Group is committed to providing high-quality decorated apparel, promotional products, and other branded merchandise. To protect our customers, our company, and our production partners, the following policy applies to all artwork, designs, logos, photographs, text, and other creative content supplied by a customer or on a customer's behalf.

1. Customer Authorization and Ownership

By submitting artwork or other content to Emerald Promo Group for reproduction, the customer represents and warrants that they:

Own the submitted content; or
Have obtained all licenses, permissions, or other rights necessary to reproduce and use the submitted content for the requested products.

This requirement applies to, but is not limited to, logos, trademarks, photographs, illustrations, characters, slogans, artwork, names, likenesses, and designs.

Submission of artwork to Emerald Promo Group constitutes authorization for Emerald Promo Group and its production partners to reproduce, modify, prepare, and use the artwork as necessary to fulfill the customer's order.

2. AI-Generated and AI-Assisted Artwork

Customers may submit artwork created in whole or in part using artificial intelligence ("AI") tools.

The customer is responsible for ensuring that AI-generated or AI-assisted artwork may legally be used for the intended purpose and does not infringe upon the copyright, trademark, right of publicity, or other rights of any third party.

Emerald Promo Group does not represent or guarantee that AI-generated or AI-assisted artwork:

Is original or unique;
Is eligible for copyright, trademark, or other intellectual-property protection;
Does not resemble existing copyrighted or trademarked material;
Does not contain elements generated from or similar to third-party intellectual property; or
Can be used without restriction for commercial purposes.

The customer's submission of AI-generated or AI-assisted artwork does not constitute a determination by Emerald Promo Group regarding ownership, copyrightability, trademark eligibility, or other legal rights associated with the artwork.

3. Trademarks, Copyrighted Material, Characters, and Likenesses

Customers may not knowingly submit content for reproduction that infringes upon the intellectual-property or other legal rights of another person or organization.

This includes, but is not limited to:

Company or organization logos and trademarks;
Professional, collegiate, or school athletic logos and branding;
Copyrighted characters, illustrations, photographs, or artwork;
Celebrity or public-figure names, images, or likenesses;
Licensed entertainment properties; and
Other protected intellectual property.

Emerald Promo Group may request documentation demonstrating permission or authorization to reproduce submitted content.

Emerald Promo Group reserves the right to decline any artwork or order that we reasonably believe may violate third-party rights or for which sufficient authorization cannot be established.

4. Artwork Quality and Production Requirements

Customer-supplied artwork is subject to review for production suitability.

Artwork that appears acceptable on a computer or mobile-device screen may not necessarily be suitable for screen printing, embroidery, engraving, digital printing, promotional-product decoration, or other production methods.

Raster Artwork (PNG, JPG, etc.): For best results, raster artwork should be submitted at 300 DPI at the intended reproduction size, with a recommended minimum dimension of 1,500 pixels. Low-resolution, blurry, pixelated, or compressed artwork may require recreation or may not be suitable for production. Artwork recreation or vectorization charges may apply.
AI images must be on a solid color background. Do not include it on a t-shirt or other object as a pre-produced mock up.

Artwork may require:

Vectorization or redrawing;
Resolution enhancement or recreation;
Color separation or color reduction;
Font substitution or text conversion;
Simplification of fine details;
Embroidery digitizing;
Modification to accommodate imprint-area limitations; or
Other production preparation.

Additional artwork, digitizing, or setup charges may apply when such work is necessary. When practical, applicable charges will be communicated to the customer before the additional work is performed.

5. Accuracy of AI-Generated Artwork

AI-generated artwork may contain visual or factual inaccuracies, including misspelled words, incorrect dates, altered logos, distorted objects, inaccurate architectural details, incorrect symbols, or other unintended elements.

The customer is responsible for reviewing the final proof carefully and confirming that all elements are correct.

Emerald Promo Group is not responsible for inaccuracies contained in customer-supplied artwork that remain in an approved proof.

6. Artwork Modifications

Emerald Promo Group and its production partners may make reasonable modifications necessary to prepare customer-supplied artwork for production.

These modifications may include resizing, simplifying, vectorizing, digitizing, separating colors, adjusting line weights, modifying colors, or making other technical changes required by the selected decoration method.

When modifications materially affect the appearance of the design, the revised artwork will generally be reflected in the customer's proof for approval prior to production.

7. Proof Approval

Customers are responsible for carefully reviewing all proofs before approval.

Approval of a proof constitutes the customer's confirmation and acceptance of the artwork shown, including:

Spelling and grammar;
Names and dates;
Logos and design elements;
Artwork placement;
Relative sizing and proportions;
General layout;
Content accuracy; and
Modifications made to prepare artwork for production.

The approved proof is the controlling representation of the artwork for production, regardless of differences between the approved proof and the customer's originally submitted artwork.

Production will be based on the approved proof subject to normal manufacturing and decoration tolerances.

Emerald Promo Group is not responsible for errors contained in a proof after the customer has approved that proof.

8. Color and Production Variations

Colors displayed on computer monitors, mobile devices, printers, and AI-generation platforms may differ from actual production colors.

Unless specific color matching has been requested and confirmed, displayed colors should be considered approximate.

Customers acknowledge that reasonable variations may occur due to garment or product material, decoration method, ink or thread characteristics, manufacturing processes, and other production factors.

9. Right to Refuse Artwork

Emerald Promo Group reserves the right to refuse to reproduce any artwork or content that we reasonably believe:

May infringe upon third-party intellectual-property rights;
Contains unauthorized trademarks or copyrighted material;
Violates applicable law;
Cannot be reproduced satisfactorily using the requested production method; or
Is otherwise inappropriate or unsuitable for production.

Acceptance of artwork by Emerald Promo Group should not be interpreted as confirmation that the artwork is legally permissible, non-infringing, or owned by the customer.

10. Customer Responsibility and Indemnification

The customer assumes responsibility for the content and authorized use of all customer-supplied artwork.

To the extent permitted by applicable law, the customer agrees to indemnify and hold harmless Emerald Promo Group, its employees, agents, vendors, decorators, manufacturers, and other production partners from claims, damages, losses, liabilities, or expenses arising from allegations that customer-supplied content infringes upon the copyright, trademark, right of publicity, or other rights of a third party.

This provision applies to both traditionally created and AI-generated or AI-assisted artwork.

11. Acceptance of Policy

Submission of artwork to Emerald Promo Group and/or approval of an artwork proof constitutes acknowledgment and acceptance of this Customer-Supplied & AI-Generated Artwork Policy.

Emerald Promo Group reserves the right to update this policy as technology, industry practices, and applicable laws evolve.